5 Signs Your Business Needs a CRM System (Before It’s Too Late)

5 Signs Your Business Needs a CRM System (Before It’s Too Late) Let me tell you a story that might sound familiar. Sarah runs a growing digital marketing agency. Three years ago, she was juggling 15 clients using a combination of Excel spreadsheets, Gmail, and her admittedly impressive memory. Fast forward to today: she’s got 60 active clients, a team of 12, and she just lost a $40,000 contract because someone forgot to follow up on a proposal. The client didn’t ghost them out of malice. Sarah’s team simply dropped the ball because critical information lived in three different places, and nobody knew who was supposed to do what. That’s a expensive lesson, and unfortunately, it’s one that thousands of small business owners learn the hard way every single year. If you’re reading this, chances are you’re wondering whether your business has reached that tipping point where a CRM (Customer Relationship Management) system stops being a